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Inspired to Create

Career
  • The ideal person will possess outstanding leadership and motivational skills with a focus on delivering exceptional customer service. Candidates must have call center experience managing a group of representatives that deal with the end-user as the customer. This position requires the ability to work in a fast-paced work environment, effectively manage work schedules and assigned tasks, track, analyze, and report team performance, and develop and execute a path for team success. In addition, a strong work ethic and a willingness to be a team player are musts! Note: This position has required weekend hours with variable work schedules.
    Duties and Responsibilities:

    1, Elevate customer service team benchmarks by ensuring adherence to performance standards, abiding by set work schedule, and executing a path to success

    2, Provide weekly performance feedback to team agents and updates to management by analyzing data and compiling accurate reports

    3, Recruit, mentor and train new agents the knowledge, skills, and competencies required to increase customer satisfaction

    4, Provide clear and realistic goals to leads and agents to increase motivation, productivity and morale

    5, Schedule weekly team shifts for all team leads and agents depending on call

    6, Go above and beyond customer’s expectations by helping resolve customer issues that are elevated to the manager in a timely and professional manner

    7, Work in a multi-branded company and understanding the needs and differences of each brand to organize monthly product training for all brands

    8, Ensure compliance of policies and procedures as it relates to customer service for all companies within Incipio Technologies.

    Additional duties as assigned.

    Qualifications:

    1, 3-5 years experience as a manager in a retail or customer service position, ecommerce experience a plus

    2, Exceptional phone, email, and chat etiquette

    3, Goal oriented self-motivator

    4, Proficiency in Microsoft Office (Outlook, Excel, Word, etc.)

    5, Proficiency in Zendesk Support Platform a plus

  • Graphic Designer Full time
    The Graphic Designer will work daily with our Visual Merchandising Manager and our Operations Manager to ensure project deadlines are met. Because we work at a fast-pace the ideal candidate must be comfortable with tight deadlines and work well under pressure. Must be proficient in Adobe Creative Suite Photoshop, Illustrator, & InDesign. Must be enthusiastic about working with fashion and outdoor sports brands.
    Duties and Responsibilities:

    1, Presentations, Renderings, Case Mockups, Techpacks, and Packaging files

    2, Delivery of image files for print/web

    3, Resize and recreate web graphics for numerous creative projects

    4, Resize and recreate web graphics for numerous creative projects

    5, Quick turnaround of all deliverables

    6, Consistently enforce brand and style guidelines across all creative

    7, Manage and organize a large quantity of assets


    Qualifications:

    1, Must send a pdf of work samples and/or link to an online portfolio when applying

    2, Bachelor’s Degree in Graphic Design from 4-Year University or trade school equivalent

    3, 3+ years of experience working in agency or in-house environment

    4, Layout experience required

    5, Background knowledge in principles of design (i.e. typography, color, balance, composition, and current design trends)

    6, Extensive knowledge of Adobe Creative Suite (CS5, CS6, or CC), proficient in Photoshop, Illustrator, and InDesign

    7, Basic design skills

    8, Knowledge of RGB, CMYK, and PANTONE colors

    9, Ability to work in a fast paced work environment and under tight deadlines

    10,Strong attention to detail

    11, Able to take direction and execute accordingly


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